Privacy policy
General
Your privacy is very important to us. When you contact us and give us your details, you are giving us personal information. You can trust that we will treat it carefully and confidentially. This privacy statement explains how we do this.
This statement also applies to the website www.hospitality.be and the associated platform, both of which are owned by Zanzibar bv, having its registered office at Pottenbrug 2, 2000 Antwerp, with company number BE 0462 214 205 (hereinafter referred to as ‘Zanzibar’ or ‘we’).
By using our services and website, you agree to this privacy policy. We reserve the right to change this privacy statement at any time, so please check back periodically.
What kind of personal information do we collect?
We collect personal information only when you choose to provide us with identifying information, either through the website or otherwise. This includes your name and contact details, bank details, demographic information (such as age and gender) and login details (such as passwords and logins).
In addition, we collect the content of each communication for as long as is necessary to provide you with our services.
You can visit our website without providing any personal information. However, in this case, certain information may be collected via cookies, for example to record the language in which you view the site.
Cookies
Our website uses functional cookies. These are small files that are automatically stored on your computer’s hard drive. Cookies allow you to use our site more quickly and efficiently. They cannot damage your computer or files.
A cookie stores information about your preferences, such as your language choice, browser, IP address and sometimes contact details (such as your login and password). Cookies allow us to recognise you when you return to our site and provide you with a better experience next time.
Cookies allow us to monitor and analyse the use of the website.
You can refuse cookies at any time by modifying your browser settings. Please note, however, that this may prevent the website or parts of it from functioning optimally.
What do we use your personal information for?
We use the personal information you provide to us for various purposes:
- to establish and perform an agreement with you,
- to process your order, accept its payment and prepare and process your invoice,
- to inform you about our services, about new events or happenings in the sector, to send you (news) messages and promotional notices,
- to evaluate and improve our services,
- to answer your questions and communicate with you.
We process your personal information on the basis of your consent and/or the need to provide our services to you. In addition, processing may be necessary due to a legal obligation or legitimate interest.
Who has access to your personal information?
We share your personal information with your consent, when necessary to provide our services to you, or when required by law.
We may share your personal information with affiliated companies or third parties who process data on our behalf. Where these service providers act as data processors on our behalf, they may not use or disclose such data in a manner inconsistent with the situations described in this privacy statement.
We do not sell or share your personal information with third parties, except as described in this privacy policy or as you were informed at the time of collection.
We may also disclose your personal information:
- if required to do so by law or legal process,
- as part of an investigation into suspected or actual fraudulent or illegal activities.
We reserve the right to transfer personal information if we sell all or part of our business or assets. In the event of such a sale, we will take all reasonable steps to encourage the transferee to process the personal information we have received in a manner consistent with this privacy statement.
How long is personal information retained?
We keep personal information for as long as is necessary to provide you with our services or for other essential purposes, such as to comply with our legal obligations.
What are your rights?
Right of access and rectification
You may exercise your right of access and rectification at any time in accordance with the Belgian Data Protection Act. You can do this by sending a request, together with a copy of your identity card, to hospitality@znz.be.
Right to data portability
You have the right to receive the information that you have provided to us in a structured, ordinary and machine-readable form, even if you wish to transfer that information to another party.
Right to erase data
In accordance with the Data Protection Act, you may at any time exercise your right to have your data deleted. You can do this by sending a request to hospitality@znz.be, enclosing a copy of your identity card, or by clicking on the ‘unsubscribe’ button in any email you receive from us.
If we receive such a request, we will no longer use your personal information. We will only retain this information to the extent necessary to comply with any legal obligation.
Right to object and complaints
If you want us to stop processing your data, you can withdraw all or part of your consent at any time. Please note that this may mean that we will no longer be able to provide you with our services. You can do this by sending a request with a copy of your identity card to hospitality@znz.be.
If you have any questions or complaints about the processing of your personal data, please contact hospitality@znz.be. We are committed to responding to these inquiries and complaints in a timely manner.
If at any time you feel that one of your rights has not been respected, you can also lodge a complaint with the Belgian Privacy Commission (see: https://www.privacycommission.be).
Is your personal information safe with us?
We have put in place the physical, technical and organisational security measures necessary to protect your personal information from unauthorised access, use or disclosure. As a result, only authorised persons can access your information, following a dual authentication process on our server, which is secured by NTX, including encryption using SSL technology.
Get in touch
If you have any questions about this privacy statement, wish to exercise your rights, or wish to change your information or preferences, please contact us by email at hospitality@znz.be.
Hospitality by Zanzibar
p/a Zanzibar bv
Pottenbrug 2
2000 Antwerpen
BE 0462 214 205
RPR ANTWERPEN
Last updated 30 October 2024.